Hi 99 Terms & Conditions – A Complete Guide for Users

1 Role & Eligibility

Hi 99 (https://hi99.cash) is an online gaming and lottery platform based in Bangladesh. These Terms & Conditions ("Terms") form a legally binding agreement between Hi 99 and its members. By accessing or using the Hi 99 website or app, you are deemed to have accepted these Terms.

If you disagree with any part of these Terms & Conditions, please refrain from using the Hi 99 platform. For any questions or concerns, contact our support center.

2 Account Registration

To open an account with Hi 99, you must provide accurate and complete information. Registering with false or incorrect details is strictly prohibited. Each individual may hold only one account.

• Providing your correct name, mobile number, and date of birth is mandatory.
• No individual may hold two accounts — if detected, both accounts will be closed.
• Keep your password and login credentials strictly confidential – do not share them with anyone.
• If you suspect unauthorized access to your account, contact Hi 99 support immediately.
• Documents may be required for KYC (Know Your Customer) verification.

3 Eligibility

To play on Hi 99, you must meet the eligibility requirements below. Hi 99 reserves the right to suspend any account at any time if these requirements are not met.

• Age: Users must be at least 18 years old at the time of registration. Hi 99 is strictly prohibited for minors.
• Location: Online gaming must be legally permitted in your jurisdiction.
• Mental Competence: You must ensure you are playing entirely of your own free will and with full awareness.
• Own Funds: Only play with your own money – using borrowed funds or someone else's money is strongly discouraged.

4 Deposits & Withdrawals

Deposits and withdrawals on Hi 99 are easy via Mobile Pay, Nagad, and Rocket. All financial transactions are secured with SSL encryption.

• The minimum deposit is ৳500 and the minimum withdrawal is ৳500.
• Withdrawal requests are typically processed within 3–10 minutes.
• It is recommended that deposits and withdrawals be made using the same payment method.
• Hi 99 may request additional verification for any suspicious transactions.
• Wagering requirements must be met before withdrawing a bonus balance.

5 Bonuses & Promotions

Hi 99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be followed.

• The welcome bonus is available to new members only and can be claimed once per account.
• Bonus wagering requirements typically range from 10x to 30x.
• Certain games may not be eligible for bonus play — full details will be specified in each offer.
• Misuse of bonus offers may result in cancellation of the bonus and any associated winnings.
• Hi 99 reserves the right to modify or cancel any bonus offer at any time.

6 Gaming Policy

All game outcomes on Hi 99 are determined by an internationally certified RNG (Random Number Generator), with no possibility of interference from any person or external system.

• The RTP (Return to Player) rate for each game is listed on its game page.
• If a technical error renders a game result invalid, the affected bet will be considered void.
• In live games, the dealer's decision is final — disputes will not be accepted without clear video evidence.
• If a game is interrupted due to connectivity issues, Hi 99's established policy will apply.

7 Prohibited Activities

The following activities are strictly prohibited to maintain the security and integrity of the Hi 99 platform. Violations may result in account termination and balance forfeiture.

• Creating multiple accounts under the same person's name.
• Using bots, automation software, or artificial intelligence to play games.
• Exploiting system vulnerabilities or technical glitches in bad faith.
• Using the platform for money laundering or any unlawful financial transactions.
• Engaging in fraudulent behavior or harassment toward other members.
• Attempting to hack or gain unauthorized access to Hi 99's systems.

8 Privacy & Data Protection

Hi 99 takes the protection of your personal information very seriously. You can read our full privacy policy separately.

• Your information is used solely for service delivery and legal compliance purposes.
• Your data is never sold or transferred to any third party.
• All data is stored and transmitted using SSL encryption.
• Information may be shared with government authorities when required by law.

9 Responsible Gaming

Hi 99 believes gaming should be a source of enjoyment, not addiction. We are committed to the well-being and mental health of our members.

• You can set daily, weekly, and monthly deposit limits.
• You can voluntarily place a temporary self-exclusion (cooling-off) on your account at any time.
• A self-exclusion option is available for those who wish to permanently step away from gaming.
• Specialist referral services are available for those seeking help with gaming addiction.

10 Account Closure & Suspension

Hi 99 reserves the right to suspend or close an account without notice under the following circumstances.

• If a proven violation of the Terms & Conditions is established.
• If fraudulent or deceptive activity is suspected.
• If KYC verification fails or false information is proven to have been provided.
• If the account has had no activity for an extended period.

You can also close your account at any time by contacting support. Please withdraw any available balance before closing your account.

11 Limitation of Liability

Hi 99 is committed to delivering the highest quality service. However, Hi 99's liability is limited in the following circumstances.

• Hi 99 is not liable for any losses caused by internet disconnection or device issues.
• Hi 99 is not responsible for delays caused by third-party payment providers.
• Hi 99 is not liable in cases of force majeure, including natural disasters or government directives.
• Any losses resulting from sharing your account credentials with another person.

12 Dispute Resolution

Hi 99 takes every member's complaint seriously. If you have an issue, please reach out to our support team first.

• An initial response will be provided within 48 hours of submitting a complaint.
• Complex disputes are aimed to be resolved within 7 business days.
• If unresolved, independent third-party mediation is available.

13 Changes & Updates

Hi 99 may update these Terms & Conditions as needed. Members will be notified in advance of any significant changes via email or in-app notification.

• A notice will be posted on the Hi 99 platform before any changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

14 Contact Us

If you have any questions or comments about these Terms & Conditions, please get in touch with us.

• Email: support@hi99.cash
• Live Chat: Available on the Hi 99 website 24/7.
• Help Center: Help Center You'll find a detailed guide on the page.