Hi 99 Privacy Policy – Your information is completely safe with us

1 Introduction

Hi 99 (https://hi99.cash) is a trusted online gaming platform in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") explains how Hi 99 collects, uses, stores, and protects your personal information.

By using the Hi 99 website or app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

2 What Data We Collect

Hi 99 only collects information necessary to provide its services. Full details of each data type are outlined below.

3 How Information Is Collected

Hi 99 may collect your information through various methods. Each method is described in detail below.

• Directly from you: You provide data directly when filling out registration forms, completing verification, contacting support, or making payments.
• Automatically: When you use Hi 99, certain technical data is collected automatically via cookies, log files, and tracking technologies.
• From third parties: Limited information may be received through payment providers (Mobile Pay, Nagad, Rocket) or identity verification agencies.
• From public sources: Information may be verified against government records or public databases to meet legal obligations.

4 Purpose of Data Use

Hi 99 uses your information only for specific, legitimate purposes. Your data is never used for anything unnecessary or unauthorised.

• Account Management: To ensure secure registration, login, and account protection.
• Payment Processing: For managing deposits, withdrawals, and bonuses.
• Identity Verification (KYC): To comply with regulatory requirements for the prevention of fraud and money laundering.
• Service Improvement: To analyze user behavior and improve your gaming experience.
• Customer Support: To assist our support team in resolving complaints and issues quickly.
• Marketing (Optional): To send you relevant offers and bonus information, with your consent.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.

5 Data Sharing Policy

Hi 99 may share information with third parties only under strictly limited circumstances and subject to rigorous conditions.

• Payment Partners: Only the information necessary to process transactions via Mobile Pay, Nagad, or Rocket is shared.
• Technology Service Providers: These are companies that support Hi 99's infrastructure operations — they are not permitted to use your data for their own purposes.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: To assist regulatory authorities in investigating money laundering or fraud.

6 Data Storage & Security

Hi 99 uses industry-leading technology to protect your personal data. Our security framework is outlined below.

• 256-Bit SSL Encryption: All data transmissions are fully encrypted.
• Firewall & Intrusion Detection: To block unauthorized access.
• Regular Security Audits: Periodically reviewed by an independent team of experts.
• Access Control: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Encrypted backups are maintained regularly to keep your data safe.

7 Cookies Policy

The Hi 99 website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

8 Your Rights

As a Hi 99 member, you have the following rights regarding your personal information.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for a specific purpose.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

9 Children's Privacy

Hi 99 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18.

• Age verification is required at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Any data collected from a minor will be deleted immediately.

10 International Data Transfers

Hi 99 servers may operate across both local Bangladesh and international infrastructure. If your data is transferred to another country, the same level of protection continues to apply.

• Encryption and security protocols remain in place throughout any data transfer.
• All transfers are conducted in accordance with international data protection standards.
• Third-party service providers are contractually bound to uphold the same standard of data protection.

11 Data Retention

Hi 99 does not retain your information longer than necessary. Retention periods are determined based on the purpose of use and applicable legal requirements.

• Active Account: Your data is retained for as long as your account remains active.
• Closed Accounts: After account closure, certain data may be retained for up to 5 years to meet legal obligations.
• Transaction Records: Retained for up to 7 years as required by financial regulatory authorities.
• Marketing Data: Deleted within 30 days of opting out.

12 Policy Updates

Hi 99 may update this Privacy Policy from time to time. We will notify you before any significant changes take effect.

• The date of any policy update will be shown at the top of the page as "Last Updated".
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

13 Contact

If you have any questions or concerns about our Privacy Policy, please get in touch with us.

• Email: support@hi99.cash
• Live Chat: Available 24/7 on the Hi 99 platform.
• Help Center: Help Center You will find a detailed guide on the page.