The Hi 99 Promise
Hi 99 believes gaming should be enjoyable — not stressful. That's why we provide all the responsible gaming tools, guides, and support you need. Gaming is entertainment, and we're always here to make sure it stays that way.
Core Protection Tools
Hi 99 is always here to keep your gaming experience safe and enjoyable.
Set a daily, weekly, or monthly cap on your deposits. Once a limit is set, you can lower it instantly, but increasing it requires a 24-hour waiting period.
Set a time limit before you start playing. Once that time is up, Hi 99 will automatically alert you or log you out.
Sometimes you just need a break. Take a cooling-off period anywhere from 24 hours to 6 weeks — no questions asked.
If you feel you need a long break from gaming, suspend your account for anywhere between 6 months and 5 years.
Set a maximum amount you're willing to lose within a given period. Once that limit is reached, gaming will automatically stop.
Add a PIN lock or extra verification to your account to prevent other household members — especially children — from accessing the platform.
Responsible gaming means treating gaming as a form of entertainment — not a solution to life's problems or a source of income. At Hi 99, we believe every player has the right to enjoy games safely and mindfully.
Online gaming is growing fast in Bangladesh, but with that growth, some people are falling into the trap of excessive gaming. Hi 99 wants to make sure that never happens to you. That's why we've brought together the most advanced responsible gaming tools and awareness resources all in one place.
Remember — gaming should be fun. If you notice that gaming is affecting your daily life, relationships, or finances, take action right away. Hi 99 is committed to being there for you every step of the way.
Hi 99's Core Principles: We want every one of our users to feel happy and safe. Responsible gaming isn't just a policy for us — it's part of who we are.
We don't always notice when gaming starts to become a problem. Watch out for the following warning signs.
If three or more of the signs above apply to you, please reach out to Hi 99's help center. Seeking help isn't a weakness — it takes real courage.
Hi 99's responsible gaming tools are simple to use. You can activate them in just a few clicks from your account settings.
Log in to your Hi 99 account and click the profile icon in the top right corner.
Go to "Account Settings" and find the "Responsible Gaming" section.
Set a deposit limit, loss limit, or session time limit — whichever you need.
Limit reductions take effect immediately. Increases require a 24-hour waiting period — for your own protection.
If you run into any issues, reach out directly through our help center or email us at support@hi99.cash.
Responsible gaming on Hi 99 isn't just about using the tools — it's about having the right mindset when you play. Following the tips below will keep gaming enjoyable every time.
Remember — family, friends, and your health matter more than anything else. Gaming is a small part of life, not your whole life.
Answer the following questions honestly. This will help you stay aware of your gaming habits.
1. Have you spent more on gaming than your budget allowed last month?
2. Have you ever found it difficult to stop gaming?
3. Has a family member or friend ever expressed concern about your gaming?
4. Have you ever gone back to gaming the next day to try to win back money you lost?
5. Has gaming affected your work or studies?
If you answered "Often" or "Significantly" to any question, please Help Center Reach out. We don't judge — we help.
Set daily / weekly / monthly limits.
Take a break anywhere from 24 hours to 6 weeks.
Suspend your account for 6 months to 5 years.
Receive regular notifications to remind you how long you've been playing.
Hi 99's support team is available in Bangla, 24 hours a day, 7 days a week.
Hi 99 strictly prohibits access for anyone under 18. Any attempt by a minor to open an account is a violation subject to legal consequences.
For help with problem gambling:
Kaan Pete Roi: 01779-554391